Going Online for Health: Noting Changes Over Time

As part of an ongoing project PactLab researchers have used survey methodology to take a snapshot of e-health users every five years since the year 2000 in order to assess changing patterns of use and engagement with online health information and advice. A large scale questionnaire has allowed us to note changes in website use and to model the factors that predict trust in online health advice across a range of different user groups.

Author: James Nicholson

James is a Lecturer in the School of Computer and Information Sciences. James is interested in many aspects of cybersecurity and privacy, including usable security, social engineering, lay users’ understanding of cybersecurity, multifactor authentication, everyday surveillance, and inclusive cybersecurity. Previously, James was a senior researcher in PaCT Lab working on the Cybersecurity Across the Lifespan (cSALSA) project. The project explores how cyber-security is understood, and the attitudes and behaviours of people to cyber-security and risk. During his time in PaCT Lab, James also worked on Choice Architecture for Information Security (ChAISe), Digital Economy Research Centre (DERC), and the Horizon 2020 project CYBECO. Prior to PaCT Lab, James worked at Open Lab, Newcastle University on the TEDDI and SiDE projects. James’ work has focused on improving user authentication, both by repurposing existing graphical authentication systems and by evaluating novel ones. He is also interested in user privacy and how groups of users (children, parents, older adults) experience location tracking technologies, as well as how CCTV video can be crowdsourced to de-centralise the surveillance landscape. More recently, he has developed tools and methodologies for uncovering and understanding employees’ mental models of security threats with the aim of improving training programmes and/or organisational policies, as well as practical means for improving users’ protection against these security threats (e.g. phishing). James obtained his BSc (Information Systems) from Newcastle University in 2008, and his MRes Psychology from Northumbria University in 2009. James’ PhD work – completed in 2012 – explored user authentication in the context of older adults under the supervision of Professor Lynne Coventry and Professor Pam Briggs.